We can provide remote technical support using a special program called ScreenConnect All you'll have to do is start an internet browser and follow a few simple directions over the phone. We'll be able to temporarily (only when you are in front of your computer to provide authorization) access and fix your computer.
We can provide remote support to most Microsoft Windows and Apple Macintosh OS X based computers. ScreenConnect provides end-to-end encryption and session tracking for compliance with HIPAA. ScreenConnect is active only during a remote support session. The permission you provide our technician to remotely fix you computer is automatically revoked when either you or the technician ends the session.
We also offer secure remote access solutions for businesses as well as remote management of networks and servers. Call us today at (888) 364-4232 for more information or to schedule a remote support appointment.